Overview

Founded in 2005, Simply Business operates as an insurance broker specializing in business insurance policies. Rather than offering its own insurance products, the company facilitates comparisons across a spectrum of policies provided by partner insurers. Headquartered in Boston and London, Simply Business is licensed across all 50 states, enabling businesses to purchase insurance both online and via phone. Their offerings span various coverage types such as general liability, workers’ compensation, and cyber insurance. Among their partner insurers are American Builders Insurance Company, Arch Insurance, BiBERK, Clear Blue Insurance Company, CNA, Harborway Insurance, Hiscox, Markel, and SolePro.

Why Simply Business is a Good Choice?

Simply Business presents an appealing choice for those seeking swift access to multiple insurance quotes with minimal effort. Their user-friendly quote tool allows users to swiftly compare offers from various providers and complete their purchase online within approximately 10 minutes. For those requiring extra assistance, licensed agents are available to provide support via phone.

Furthermore, Simply Business stands out for its ability to accommodate diverse insurance needs across different industries. They provide access to an extensive array of policy types, catering to various business requirements.

Coverage

Simply Business offers a comprehensive selection of insurance policies designed to meet the diverse needs of businesses. They provide coverage across several essential categories:

General liability insurance protects business assets by covering claims from third parties, such as lawsuits. Workers’ compensation insurance ensures that costs associated with employee injuries or illnesses during work duties are covered. Professional liability insurance safeguards against losses stemming from professional negligence, while errors and omissions insurance protects businesses from claims arising from unintentional mistakes or oversights. Home-based business insurance reimburses damages to a residence caused by business activities, and cyber insurance shields businesses from claims due to data breaches. Inland marine insurance covers products, equipment, and inventory during transportation and storage.

Moreover, Simply Business simplifies the insurance selection process by allowing businesses to search for coverage based on industry-specific categories. These categories include building/construction, carpentry, ecommerce, home repair, janitorial services, landscaping, law, painting and decorating, and photography. Additionally, businesses can compare policies tailored to their legal status, such as contractors, subcontractors, freelancers, self-employed individuals, and sole proprietors. This tailored approach ensures that businesses can find the right insurance solutions that meet their specific industry needs and legal requirements efficiently through Simply Business.

Pricing

Simply Business operates as an insurance broker, meaning they do not establish their own pricing but rather offer rates provided by their partner insurers. They advertise starting points for coverage, noting that policies can begin as low as $22.50 per month, while workers’ compensation policies start at $49 per month.

The actual cost of insurance through Simply Business depends on various factors specific to each business. These factors include the state of business operations, the number of employees, the type and extent of coverage selected, the nature of the business activities, and the estimated annual revenue.

During the application process, businesses have the option to choose between paying the insurance premium in a single lump sum or spreading payments across interest-free monthly installments.

One important consideration with Simply Business is their automatic renewal policy for policies purchased through their platform. This means that policies will renew automatically after the first year unless cancelled by the policyholder. It’s essential for customers to actively manage their policies and cancel if they do not wish to continue coverage into subsequent terms.

How to Apply?

Applying for insurance through Simply Business is a straightforward process that can be initiated online or by contacting their agents via phone. Before beginning the online application, applicants are required to specify their trade or profession. Depending on the nature of their business, specific information must be provided, such as the state of business operation, whether work is conducted on-site at customers’ homes, details of employees, contractors, or subcontractors, and whether customer personal data is collected or stored. Additionally, information regarding the ownership status of the business premises (own, rent, lease) is also required.

Upon entering these details, Simply Business’s quote tool suggests suitable coverage options tailored to the provided information. Further information may be needed at this stage, including personal contact details, type of work performed, business revenue, years in operation, premises details, estimated payroll for the next 12 months, and previous claims history. Once these details are provided, the tool displays quotes that align with the applicant’s insurance needs.

Once a suitable policy is identified, applicants can proceed to make their payment online. After purchasing a policy, managing documents and accessing the certificate of insurance is facilitated through an online account.

Overall, users report finding the application process with Simply Business to be user-friendly and efficient. Despite the requirement for detailed business information, this ensures that quotes are accurately tailored to individual business needs. Many users have successfully completed the application process in less than 10 minutes, highlighting the convenience and effectiveness of Simply Business’s service.

Customer Support

For queries regarding the use of personal information, Simply Business provides a comprehensive privacy policy on its website. Support is available via phone, online chat, email, and social media during Monday to Friday, 8am-8pm (ET). During a live chat interaction, I received prompt and informative assistance from a responsive agent.

General inquiries can often be resolved through the extensive FAQ section and informative blog articles on Simply Business’s website. These resources cover a broad spectrum of topics relevant to small business owners and are regularly updated to provide current insights and guidance. Moreover, subscribing to Simply Business’s email newsletter offers additional resources such as business growth tips and tools.

In terms of customer satisfaction, Simply Business holds an impressive 4.7/5 rating on Trustpilot, denoting an excellent reputation. Accredited with a B+ rating by the Better Business Bureau, the company underscores its commitment to service quality and reliability.

Positive reviews frequently highlight the platform’s user-friendly interface and helpful customer service. However, some users have expressed challenges in communication with Simply Business agents. Instances include difficulties in aligning with business models and perceived disconnects leading to frustrating interactions.

It’s important to note that Simply Business acts solely as a broker and does not handle insurance claims directly. For claims, policyholders must contact the respective insurance company from which the policy was purchased. Simply Business does, however, provide detailed instructions and contact information for partner insurers on its website, facilitating efficient claims processing.

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Bottom line

Simply Business stands out as a reliable option for businesses seeking to compare and secure competitive insurance quotes. With a user-friendly online quote process complemented by access to licensed insurance agents for personalized assistance, the company ensures a streamlined experience for customers. Its nationwide licensure and accreditation by the Better Business Bureau, alongside an outstanding Trustpilot rating, underscore its commitment to transparency, customer satisfaction, and service excellence in the insurance brokerage industry. For businesses navigating insurance options, Simply Business offers a robust platform to explore tailored coverage solutions efficiently and effectively.